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Three business processes and the operating model

There are three separate but related business processes that underpin an operating model. These processes may be formal or informal, but they still exist and It is important that any business transformation or business improvement initiative understand the elements of each and the relationship and separation between the three processes. As always, please let me have your questions or comments. Take the first step, call me. Lets talk all things change and transformation.

January 22, 20241 min read
Strategy, The business minute

The impact of change on the financial ratios.

For a transformation to be considered well-conceived, the executive and transformation leadership should be able to describe how the introduced changes will impact the financial ratios. How will the ratios move as result of the transformation? Without this understanding benefits realisation becomes more of an art than a science. As always, please let me have your questions or comments.

November 22, 20231 min read
Change and Transformation, The business minute

Five service gaps and the customer experience

Understanding and aligning business process with the customers' values is pivotal for an enriching customer experience. This alignment goes beyond transactions, creating a lasting impression and establishing a foundation for enduring relationships, loyalty, and positive brand perception. In this minute I discuss how the Zeithaml model can assist with evaluating the strength of the alignment.

November 17, 20231 min read
Change and Transformation, The business minute

A framework for change management

It can be argued that Change Management does not really exist in its own right. Rather 'Change Management' is the umbrella term for the application of a series of named methodologies, tools, and techniques that support the organisation as it evolves from one operating state into another. This business minute highlights some of the methodologies that I rely on as I assist organisations with their change journey. As always, please let me have your comments.

October 26, 20231 min read
The business minute

Driving change with a call to action

When you talk about change management, what is really meant is that you are asking staff and stakeholders to change their behaviour. This raises the question - change from what to what. The challenge is making sure that the communications are specific on what the new behaviour should be.

September 5, 20231 min read
The business minute

Measures drive behaviour

When it comes to improving business processes it is important to be clear on how staff routines will change as a result of the new process, and then ensure that the business measures are geared to encouraging those new behaviours.

August 30, 20231 min read
Media, The business minute

Business outcome management

Execution is hard. Its even harder when there is not a common understanding of how the endgame will be achieved. Business outcome management is structured methodology that helps ensure the transformation team and stakeholders are focusing on what they are achieving, rather than what they are doing.

August 7, 20231 min read
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