Measurement, Management, and Process
KPIs are a staple of modern management. The idea of..."if you can't measure it, you can't manage it" is foundational thinking. In this video I discuss that driving change through measurement requires clarity on the unit of measure and the timing of the measurement. As always, please let me have your thoughts.
BUSINESS PROCESS REENGINEERING
I have addressed many of the principles around business process reengineering (BPR) in the previous articles. What will make this article different is […]