Managment accountability
A significant challenge for any large business improvement program is how to enlist the senior stakeholder community into the change program and […]
Stakeholder communications channel strategy
Two of the most substantial change programs I have been fortunate enough to work on over the course of my career couldn’t […]
The importance of optics
Common wisdom tells us that if something looks like a duck, walks like a duck, and talks like a duck, then most […]
STAKEHOLDER IMPACT ANALYSIS
Consultants and other business advisors are frequently brought in by senior management to establish and lead a change program within the business. […]
DEVELOPING HUMAN CAPITAL
It’s the difference between know how and know why. It’s the difference between, say, being trained as a pilot to fly a […]
BUSINESS PROCESS REENGINEERING
I have addressed many of the principles around business process reengineering (BPR) in the previous articles. What will make this article different is […]
STAKEHOLDER MOTIVATION
I am frequently asked to write on the mechanics of change management, a level of detail I have tried hard to avoid […]
SURVEYS AND DIAGNOSTICS
There is a significant body of management science behind the formation, delivery, management, and interpretation of surveys, sufficient to fill a series […]
DRIVING CHANGE — A METHODOLOGY
Implementing change is difficult. Implementing change without a methodology is very difficult. This article will discuss the basics and provide a structure […]
STRATEGY DEVELOPMENT WORKSHOPS
This article covers the basics of developing a business strategy. My favourite maxim on strategy management is “The bus that runs over […]
DRAW THE PICTURE
Two of the biggest difficulties in the work environment are a) being able to quickly understand and contextualise difficult concepts and then […]
JUDGEMENT SUPPORT AND DECISION-MAKING
To make a decision you need information and you can only make a decision about the present or the future. Making a […]