Benefits Realisation through Change Management
Successful organisations continually examine and improve their performance and cost drivers. Management needs to be sure the operating model, accountabilities framework, governance structures, and productivity management are optimised and aligned to each other and to the three to five year outlook.
Improve outcomes from business transformation.
Improve asset productivity and reduce operating costs.
Improve governance, risk and controls.
Increase productivity from knowledge assets.
Increase team performance.
Increase management accountability.
Describe, define, and capture the business architecture (digital twin).
Business process improvement.
Training and education for managers and business analysts.
Business Concepts and Models
A successful conversation starts with a common understanding of the frameworks, variables, and drivers influencing the business.
This includes everything from business and strategy planning, business transformation, and the customer experience, to process mapping and documenting procedures.
At Sixfootfour we don’t make it up. Our consulting is underpinned by proven frameworks and business models.
Change Management
The primary focus of change and transformation is to enhance operational excellence and unlock the untapped potential within the business and its people.
This includes:
- Coaching managers and leaders.
- Strategy execution and business transformation.
- Productivity improvements.
- Customer value management.
- Business outcome management.
- Providing tailored education on business excellence and related disciplines.
At Sixfootfour we care deeply about delivering results and understand that sustainable change is the key to lasting success.
The Manager's Kitbag
Sometimes you don’t need consultants crawling all over your business. All you want is some tools and techniques to get you on your way.
We have a kitbag of simple tools and techniques to stimulate conversation and accelerate change in the business.
Our toolkit includes:
- Calculators to determine the value of organisational change and the consequence of not changing.
- Calculators to determine the profile for a specific process or series of processes including:
- The Cost to Serve
- FTE requirements
- The business case for change
- Diagnostics for examing culture and change readiness.
- Workshop facilitation guides for developing a business strategy
- And more...
Stakeholder Management
Stakeholder management is a critical component to the successful delivery of any project, programme or change activity.
A priority outcome needs to be the development of the stakeholders as the human capital within the business.
We will work with the transformation team to evaluate, manage, and measure how and which stakeholders are impacted by the program and how they in turn, will impact the change program.
This includes:
- Structured evaluation techniques to understand the stakeholders and their readiness for change.
- Crafting engagement channels appropriate to the stakeholder group.
- Establishing appropriate change governance
- Delivering tailored education and training programs.
Selected Service Offering
Change Management
Change becomes sustainable when the ‘organisational trauma’ caused by the change program is managed and minimised. Our service offerings include
Designing and implementing operating models incorporating people, processes, technologies, governance frameworks and regulatory compliance.
Working with senior executives to drive the adoption of the new operating model.
Workforce transformation and productivity improvement strategies.
Formulating change management strategies and implementation plans.
Executing change management strategies and implementation plans.
Managing stakeholder engagement and developing communication plans and project artefacts.
Providing guidance and oversight to Project Leads and Change Analysts to achieve delivery against project and change milestones.
Education and Training
To ensure change is sustainable, the consultant should never be anything more than the catalyst for change. This helps keep costs down and ensures business improvements are sustainable.
Our college offers tailored training for all stakeholders involved in the business improvement journey.
The curriculum includes:
- Change and transformation.
- Strategy management.
- The operating model.
- Productivity management and operational excellence.
- Management accountability.
- Customer value management.
- Business outcome management (Benefits Realisation).
- Information management.
Download the brochure here
Business Process Improvement
It’s critical to know how the processes flow through a business. Sixfootfour specialises in helping companies understand their business processes from value chain to the detailed process step and all the associated dependencies.
Our process analysis includes determining or calculating the:
- Cost to serve.
- The Full Time Equivelent (FTE) model.
- Customer service levels.
- Cost of process failures.
- Business case for process change.
- Control points to meet obligations and related standards.
- The detailed process procedures.
- Training requirements.
- Process metrics and measures and establishing the scorecard.
Business Outcome Management
One of the most difficult tasks for any manager is the execution of strategy. This task is made more difficult when senior management do not have a common understanding of the ‘end game’ and disagree on how the strategic outcomes will be achieved and measured.
Working with your team, Sixfootfour will develop your business plan in a manner that resolves the above barriers.
Deliverables include:
- A clear and common understanding of the end game / strategic objective.
- Clearly defined outcomes that must be achieved to realise the end game and the initiatives required to deliver them.
- Clearly defined initiatives and the outcomes they support.
- A comprehensive accountabilities matrix (RACI) to define ownership of the initiatives and outcomes.
Download the brochure here
Business coaching
We don’t claim to introduce new management concepts, but we are confident you will find our approach, tools, and techniques to be new and refreshing.
Our business coaching program can be summarised as “turning theory into practice”. The focus is on the “what, why and how". We work with managers so that they know
"how to do it", not just "what to do."
Download the brochure here
Been there, done that
Our methodology is based on proven business techniques:
- We don’t make it up. Our consulting is underpinned by proven frameworks and business models.
- It is considered, practical, but best practice by the market.
- Refined over thirty years of working on projects.
- We take our commitments extremely seriously. It is never just another gig.
For Managers
We work with the management team to deliver tangible, sustainable change.
The focus is on outcomes. Achieving something, not doing something.
This can include:
- Building practical business plans.
- Defining, leading and delivering transformation and change programs.
- Embedding elevated levels of management accountability.
- Driving productivity improvements.
- Teaching you to “speak analyst” – understand the language of change.
For the Business Analyst
Sixfootfour will coach and mentor your business analysts to improve their skill set and their impact on the business.
This includes providing them with:
- Practical, repeatable business improvement methodologies.
- The enhanced tools and techniques they need to be effective in their role.
- Strategies and training to enhance their credibility with their stakeholders.
Recent projects from the Sixfootfour portfolio
Design and Capture of a New Operating model
The objective of the transformation program was to migrate the services business from two separate construction companies and consolidate them into a single organisation with revenues of $4b.
Sixfootfour was engaged to work with the key stakeholders to lead the conversation to define and capture the operating model.
The scope included the intersection between management accountabilities and decision rights, business process, policy, and the organisation chart.
The project matured into ‘business as usual’ and was handed over to line management.
Change Management for IT Global Transformation Program
The objective of the program was to outsource the telecommunications and IT Infrastructure whilst simultaneously introducing a new ICT operating model, best practices in service management, and a new asset management model. The project scope included 160 offices in 42 countries across all time zones.
Sixfootfour was engaged to deliver the global organisation change management methodology and strategy. This included driving cultural change, stakeholder management, implementing scorecards, and delivering a multifaceted program of structured communications.
Global Change Manager for Property Group
Sixfootfour was engaged by the finance team of a global property services company to:
- Model the business architecture to support benchmarking by division.
- Support the implementation of a shared services model.
- Improve business reporting.
- Introduce standardisation across all divisions.
- Introduce service level agreements.
- Support the implementation and extension of enterprise technologies across Australia and Europe.
The project matured into ‘business as usual' and was handed over to line management.
Selected Others
Designed, developed and implemented a training program for a large telecommunications company. The objective of the training was to transition the managed services technicians from delivering narrow technical projects to business solutions.
Directed the turnaround of a large 3PL warehouse for a logistics company. The project mapped and analysed business processes to rapidly identify the loss-making activities and delivered recommendations that directly resulted in a multimillion-dollar saving within three weeks.
Successfully resolved a substantial change management problem within a tier-one law firm. The project introduced stability and transformed a hostile working environment into a collaborative one and streamlined the service for integration into the firm’s wider global ‘go-to-market’ strategy.
Delivering Digital Transformation
Sixfootfour has worked with a wide range of organisations that includes banks (national and international), selected NSW state government departments, and a number of a ASX top 200 companies to describe and implement a digital twin of the organisation.
The projects were delivered in partnership with the various technology companies.
Outcomes include automated processing, cost reduction, improved customer service, and improved staff retention.